Returning Product for Warranty
We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty timeframe and that you are the original purchaser.
Product Purchased from a Retailer
Product purchased from a retailer must be returned to the original point of purchase. The dealer will then process the warranty with Full Tilt on your behalf.
Product Purchased from FullTiltBoots.com
If your product was purchased directly from fulltiltboots.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip. Our fulfillment partner will then process the warranty claim with us on your behalf.
If your order was fulfilled directly from Full Tilt, please contact Full Tilt Customer Service. A Full Tilt Service Rep will be happy to provide you with an RMA # for you to submit your product for warranty inspection.
If you send in your warranty return without contacting Full Tilt Customer Service, we will be unable to process your warranty request.
Exact product replacement depends on inventory availability.
*Consumer is responsible for shipping charges to mail back warranty returns.
Full Tilt Boots Warranty Policy
Thanks for your Full Tilt Boots purchase. Full Tilt warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Full Tilt will use the manufacturing date as the start of the warranty period.
Items will be repaired or replaced if, upon inspection at an authorized Full Tilt Service Center and sent to and agreed upon by a Full Tilt Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.
Full Tilt One Year Limited Warranty
Full Tilt warrants its boots to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.
Full Tilt warrants its accessories to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.
What is covered:
- Cracked shells
- Stitching that is pulling out (that is not the result of normal wear and tear)
- Malfunctioning buckles
What is not covered:
- Any product that has been altered, modified, or tampered with in any way by anyone.
- Damage due to negligence, accident, unreasonable use, or by other causes unrelated to defective materials or workmanship.
- Any product that has had the serial number altered, defaced or removed.
Click here for a complete copy of our Full Tilt Boots Warranty Policy.